Delivery Driving

Any business that is delivering goods to its own customers, or on behalf of another company, understands the vital role the driver plays in achieving customer satisfaction.

This module is designed to help improve the working day of any driver making regular deliveries, and to ensure the highest standards of customer service

The course includes:

• What is delivery driving?
• Customer service
• The importance of good communication & effective route planning
• Deliveries and collections
• Health & Safety, vehicle safety and fuel efficiency
• Assessment and review

Course Objective

By taking a closer look at all of the issues connected with effective delivery driving, this module not only helps drivers in their day-to-day work, but also benefits the company they are working for, helping them to become real ambassadors for the business.

Course Duration – 3½ hours
This course can be combined with any of our other 3½ hour courses to complete the required 7 hours of Driver CPC training.

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